Difficult working conditions noticeable for customers
Sandra explains: “Working conditions are difficult because many customers have false expectations of employees. It is always expected that everyone who works there knows exactly what the customer wants. But that is not the case, many are not trained . We have to learn a lot ourselves. “
But she can also understand that customers get angry because the employees hardly have time for advice. Often there are long queues in specialist departments, as only one employee is available. Specifications and personnel savings come from the top of the company and, according to Sandra, they are not close enough to the action.
The video first appeared in June 2019.